legal · last updated 4 november
Privacy policy
This policy explains what personal information Mersey Heat Works collects when you enquire about narrowboat diesel heater servicing or repair, why we hold it and what you can ask us to do with it. It is written to meet the UK GDPR and the Data Protection Act 2018.
- controller
- Mersey Heat Works, Bold Street 53, L1 4EU Liverpool
- scope
- This website and our booking, servicing and invoicing records
What we collect
We only ask for what is needed to attend a boat and carry out the work.
- Enquiry details: your name, email address, boat name, mooring or dock location, and the fault description you send us.
- Job records: heater make, model and serial number, parts fitted, test readings, dates of attendance and the written report issued to you.
- Billing information: invoice address and payment reference. Card payments are handled by our payment provider; we never see or store full card numbers.
- Technical website data: anonymous server log entries such as date, requested page and browser type, kept for security and troubleshooting.
We do not collect special category data, we do not buy contact lists, and we do not run advertising or analytics trackers on this site.
How we use it
- contract
- Quoting, booking, attending the boat, supplying parts and invoicing
- legitimate interest
- Keeping a service history so a returning boat can be diagnosed quickly, and the fourteen-day follow-up message
- legal obligation
- Retaining accounting records and safety-related job documentation
- consent
- Optional annual service reminder emails, withdrawable at any time
We do not use your data for automated decision-making or profiling.
Retention
- enquiries
- 12 months if no booking follows, then deleted
- job records
- 6 years, so warranty and safety history can be evidenced
- invoices
- 6 years after the end of the relevant financial year
- server logs
- 90 days
Your rights
You may ask us to provide a copy of the data we hold about you, correct anything inaccurate, delete data we no longer need, restrict or object to processing, or transfer your records to another engineer. Where processing relies on consent, you can withdraw it at any time without affecting work already carried out.
Write to workshop@merseyheatworks.online or to Bold Street 53, L1 4EU Liverpool. We respond within one month. If you are unhappy with our reply you can complain to the Information Commissioner's Office at ico.org.uk.